PRIVACY POLICY

Last updated: November 2025

Lana Story™ — A brand of Consulting Igloo LLC

1. Introduction

Thank you for trusting Lana Story™.

This Privacy Policy explains what information we collect, how we use it, how it is stored, and the choices you have.

Lana Story™ is a brand exclusively distributed by Consulting Igloo LLC, located at:

Consulting Igloo LLC

11161 E State Rd 70 Ste 110-647

Lakewood Ranch, FL 34202

Email: support@LanaStory.com

By using our website and products, you agree to the practices described here.

2. Information We Collect

We collect information to deliver our products, process orders, support your family’s experience, and improve our system.

A. Information You Provide

When you purchase or download a digital/physical product:

  • Full name

  • Email address

  • Shipping address (for physical products)

  • Payment information (processed securely by our payment providers; we do not store card numbers)

When you create a customer account:

  • Name

  • Email

  • Password (encrypted; we cannot access it)

When you complete forms or surveys:

  • Emotional challenges or parenting areas you are working on

  • Reasons for downloading the kit

  • Feedback or free-text messages

When you contact support:

  • Any information you voluntarily share

B. Information Collected Automatically

  • Device information (browser, operating system)

  • IP address

  • Pages viewed

  • Time spent on pages

  • Cookies (for analytics + site function)

We use Squarespace, Google Analytics, and similar tools to understand how our site is used.

3. How We Use Your Information

We use your information to:

  1. Deliver digital downloads and allow access in your customer account

  2. Ship physical products to your address

  3. Send order confirmations + status updates

  4. Provide customer service

  5. Improve the Lana Story system, stories, and parenting tools

  6. Send optional updates (only if you opt in)

  7. Analyze usage trends to improve your experience

We do not sell or rent your personal information.

4. Payments

All payments are processed by secure third-party processors (e.g., Stripe, Apple Pay, Google Pay).

We do not store or have access to your full credit card number.

5. Sharing Your Information

We only share data with trusted service providers who help us operate:

  • Squarespace (website + customer accounts)

  • Payment processors (Stripe, etc.)

  • Shipping carriers (for physical products)

  • Email notification systems

  • Cloud storage services (for hosting videos, audio, PDFs)

These providers only use your information to fulfill services for us.

We do not sell, trade, or share information with advertisers.

6. Cookies and Tracking

We use cookies for:

  • Site functionality

  • Secure checkout

  • Analytics

  • Remembering customer account login

You can control cookies in your browser settings.

Our site uses the Squarespace Cookie Banner for consent where legally required.

7. Children’s Privacy

Lana Story is designed for parents.

We do not knowingly collect information directly from children.

Parents or guardians are responsible for supervising use of our materials.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your data

  • Correct or update it

  • Request deletion

  • Opt out of emails

  • Export your data

  • Close your customer account

Email us at support@LanaStory.com to make a request.

9. Data Security

We use industry-standard security and encrypted systems to protect your data.

No method is 100% secure, but we take all reasonable steps to safeguard your information.

10. Contact Us

If you have questions about this Privacy Policy:

Email: support@LanaStory.com

Address: Consulting Igloo LLC,11161 E State Rd 70 Ste 110-647, Lakewood Ranch, FL, 34202